Useful answers
Frequently asked questions.
Quick guidance on indoor plants, accessories, orders, delivery and care.
Plants and products
Are all plants sold for indoor use?+
Yes. The website collection is focused exclusively on indoor plants and accessories for interior plant care and display.
Will my plant look exactly like the photograph?+
Plants are living products, so natural variation in height, shape, leaf pattern and colour should be expected. Product imagery represents the variety and general presentation.
Can I ask for help choosing a plant?+
Yes. Use the contact form with details about the room, available light, preferred size and the kind of shape or effect you would like.
Orders and delivery
Where can I find delivery costs?+
Available delivery methods and charges are shown during checkout before payment is completed.
What should I do if an order arrives damaged?+
Photograph the parcel, packaging and product immediately, keep all packaging and contact the store promptly with the order number.
Can I change an order after placing it?+
Contact the store as soon as possible. Changes cannot be guaranteed once preparation or dispatch has started.
Plant care
Should I repot my new plant immediately?+
Usually a healthy plant should be given time to settle first. Repot sooner only where there is a specific problem with roots, compost, pot size or drainage.
How do I know when to water?+
Check the compost rather than relying only on a fixed schedule. Drying speed changes with plant type, pot size, light, temperature and season.
Where can I read more care guidance?+
Visit the Plant Care Guide for practical information about light, watering, settling and repotting.